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Return Policy

Return Procedures

For returns of unused defective products, contact customer service within 7 days of receipt, providing:
- Name
- Order number
- Contact number
- Product name
- Return reason and photos
Customer Service:

Return Conditions

Returns must be unused, undamaged, and free from human-caused defects (e.g., stains, scratches, or wear).
Retain complete original packaging (including outer box) as instructed, or returns may be denied.
Unless defective, the customer bears shipping costs.
The company reserves the final right to approve returns.

Non-Returnable Items

Perishable items, short-shelf-life products (expiring soon), customized goods, or personal hygiene items
Used or damaged items due to human factors
Incomplete packaging, invoices, or accessories
Malicious or bulk returns

Return Process

Contact customer service → Confirm eligibility → Prepare product and invoice → Provide shipping details

Refunds

Credit Card: Refunded to original card upon approval.
Cash on Delivery: Refunded to provided bank account upon approval.

Exchanges

Exchanged items must be unused, undamaged, and in original packaging (including outer box).
Process returns for the original order and place a new order.
The store will issue an invoice for any price difference and collect or refund accordingly.
No action is needed if no difference exists.
Unless defective, the customer bears shipping costs.
The company reserves the final right to approve exchanges.

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